Terms and Conditions


  • ​​Quotes are valid for no more than 7 days. 
  • All shortages or breakages items will be charged at the replacement costs.Customer's goods cannot be accepted as replacements.
  • In the event of the Hirer cancelling the order no payments will be refunded.
  • All goods must be returned in the same packaging as they were delivered in. Any lost or damaged containers will be charged accordingly.
  • Any goods returned, other than those supplied, will be held for the client's collection for 1 month and then disposed of.
  • All goods remain the property of Hire-All.
  • We reserve the right to substitute with the nearest type or size of goods, should the original choice of goods not be available.
  • Any discrepancies must be notified within 12 hours of delivery/collection.
  • Invoices will be sent after the event for any late additions or missing items.
  • If the goods are delivered or collected by our transport a charge will be made.
  • Your responsibility for the goods begins when you or your agent receive the goods and ends only when the goods have been returned to us or collected by us. Your responsibilities include safe keeping of the goods and protection against the elements, theft, vandalism or improper use. You are responsible for the return of the goods and making clear arrangements with us for the collection of the goods at the end of the hire.
  • Hire-All will not be responsible or liable for any injury, accident or damage caused through the use or misuse of goods/equipment supplied. All timings which we state or indicate for delivery or collection are approximate. We will not be liable for any delays caused by any circumstances beyond our reasonable control.
  • Gas appliances should not be used below ground level. Gas cylinders should be sited outside.
  • Queries on goods received must be notified within 12 hours of delivery as replacement items cannot be guaranteed on the day.
  • Table linen must not be returned or stored damp or wet. Damage resulting from mildew or other stains and burn marks that will not respond to laundering will be charged at full replacement cost.
  • The hired equipment is solely intended for use and storage indoors unless specifically designed and manufactured for use outdoors. If the equipment is used or stored outdoors the hirer is fully responsible for damage caused by the weather or any other associated hazard.
  • Extended hire terms available on request.